We want you to be totally satisfied with your Perch orders. However, we do have policies in regard to cancellations and returns in our Terms & Conditions.
ORDER CANCELLATION/RETURNED GOODS POLICY. Buyer will be charged a minimum 15% restocking fee for all returned goods and/or cancelled orders. Cancellations must be in writing to Perch Chairs & Stools, Denver, Colorado. Customer is responsible for shipping costs related to cancelled orders and returned goods. All returns MUST be issued a Return Merchandise Authorization number. No credit will be given for items returned to Perch Chairs & Stools without a Return Merchandise Authorization number. If customer claims the goods received are non-conforming or defective, Perch Chairs & Stools shall have commercially reasonable time in which to repair or replace them with conforming goods, otherwise, Perch Chairs & Stools' restocking fee, shipping and other expenses incurred by Perch Chairs & Stools as a result of this sale will be charged to the Buyer. Upon approval of return, Buyer is responsible for insuring that all items arrive in new, unused, resalable condition. Once received and this determination made the appropriate refund will be made. Perch Chairs & Stools' policy on its Specialty Color chairs and stools: Perch Chairs & Stools' Specialty Color chairs and stools are customized, made to order upholstered items and therefore cannot be cancelled, modified, or returned, unless incorrectly shipped, or defective.