At Source Medical Equipment, we take pride in helping you find the products you need to do your job better. That includes handling returns, exchanges or cancellations when necessary.
If you are not 100% satisfied with your purchase, you can return your order for a full refund. Returns MUST be brand new, unused, and in the original plastic and cardboard packaging.* We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping within the Contiguous US. So if for whatever reason you're not happy with your purchase, simply Contact Us for a free return label - your shipping costs are on us.
With Source Medical Equipment's 30-day return policy, there are no special catches or exceptions. Well... unfortunately we do have to pass on the following. Trust us we've tried our best over the years but they simply won't budge.
- All Brewer Design and Ergonomic Comfort Design (ECD) products are custom made-to-order therefore are non-refundable.
- All Brewer Medical Seating and Tables in standard colors and Medical Products are subject to a 25% restocking fee. Custom-made upholstered products and non-standard colors are non-returnable. All we ask is that you send the items back in the original packaging, and make sure that the merchandise is in the same new condition.
Returns with Source Medical Equipment - It's Easy:
- You can return your purchase for up to 30 days from receipt.
- Products must be in the condition you received them and in the original box and/or packaging, and must include all packing material, blank warranty cards, manuals, and all accessories.*
- Return shipping is absolutely FREE within the contiguous US.
- After contacting us you will be provided with an RMA (Return Merchandise Authorization) number and a pre-paid UPS domestic label to return the purchase to us.
*We do have to be sticklers about returns being new and resellable as we're are a very small business and nowhere near the likes of Walmart or Amazon. If a return is received in a used condition or is not resellable as new, it will be subject to a 25% restocking fee. Believe us, this is our least favorite thing to do so thank you in advance for your cooperation.
Have questions? We're here to help.
1-800-350-8875 or 303-756-8811